RETURNS POLICY

Postage

Please allow 3-5 working days. During Covid-19 please be aware that Royal Mail is experiencing some delays. 

 

 

Returns Policy

Unfortunately majority of our products are non-returnable. We cannot resell any product which has been opened for hygiene purposes. If you are unsure if you can return an item, please email soulessenceuk@outlook.com for more information within14 days of receiving the product.

If your item is damaged on delivery, please accept our apologies and email photographs to soulessenceuk@outlook.com as soon as you receive it. We will offer the best resolution to resolve it as soon as possible.

Opening Times

Monday - 10am-7pm

Tuesday 10am – 7pm
Wednesday 10am – 7pm
Thursday 10am – 7pm
Friday 9am – 6pm
Saturday 9am – 4pm
Sunday - Closed